1xSlots Casino - プレイヤーの引き出しオプションは無効になっています。

Hello, I made a deposit via Astropay and now the withdrawal option is disabled, therefore I can't withdraw my funds. According to customer support, they would enable withdrawals if I deposited a minimum amount through another method, but that still didn't allow me to withdraw.

Hola, he hecho un deposito por medio de Astropay y al querer retirar está deshabilitada esa opción, por ende no es posible retirar.Según soporte con me habilitarían el retiro si depositaba un minimo con otro medio y tampoco me deja retirar.

Dear morajuan493,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

It has now been resolved, thank you.

Ya se ha resuelto, gracias.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, morajuan493, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru