20Bet Casino - プレイヤーが賞金を受け取れずにいます。

Hi, I already used my account on several occasions to deposit and withdraw and without problems (the bank transfer method) they did everything quickly and without problem. But this time there is no way to get off the slope and talk to the technical service and nothing to wait for but if I wait and they don't say anything. The documentation is already verified for everything. They canceled me once I requested it again because they told me that it could be a mistake and since then nothing but pending

Buenas yo ya utilice mi cuenta en varias ocasiones para depositar y retirar y sin problemas (el método transferencia bancaria) lo hicieron todo rápido y sin problema. Pero esta vez no hay manera que salga de pendiente y hable con el servicio técnico y nada que espere pero si espero y no dicen nada. La documentación está ya verificada de todo. Me cancelaron una vez la volví a solicitar porque me comentaron que podría ser un error y desde entonces nada más que pendiente

Dear rocionana,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you if I receive it before I will notify you

Gracias si lo recibo antes lo avisaré

Dear rocionana,

Have you received your withdrawal from the casino yet?

Good apology I received recently thanks for your help

Buenas disculpa me llego hace poco gracias por su ayuda

Awesome news, rocionana. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.