20Bet Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

I made the deposit and it is rejected, but the money left my account!!And the bonus I didn't receive either!!

Fiz o depósito e se encontra rejeitado,mas o dinheiro saiu da minha conta!!E o bônus também não recebi nada!!

Dear Crespo1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Crespo1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes it was the first deposit I made!!!

Sim foi o primeiro depósito que fiz!!!

Could you please forward the payment receipt to petronela.k@casino.guru at your earliest convenience? Thank you very much.

Dear Crespo1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.