20Bet Casino - 賞金の出金が遅延しています。

Buenas tardes:

The following problem happens to me, I cannot get my account verified on the 20BET betting page, it is difficult for me to understand everything that is happening to me, since I have read very good opinions about this company.

They are asking me for documentation and I send them all and they always come up with some excuse so that they do not verify my account, I need help from you, I have sent everything including my ID with my photo.

Buenas tardes:

Me sucede el siguiente problema, no consigo que me verifiquen la cuenta en la página de apuestas 20BET, me resulta difícil entender todo lo que me está pasando, ya que e leído muy buenas opiniones sobre esta empresa.

Me están solicitando documentación y se las envío todas y siempre me salen con alguna excusa para que no me verifiquen la cuenta, necesito ayuda por parte vuestra, tengo enviado todo incluso mi dni con mi foto.

Dear FRANELX,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok, thank you very much.

Vale, muchísimas Gracias.

Dear FRANELX,

Have you received your withdrawal from the casino yet?

Hello, it is already received, Thank you very much for everything.

Hola, ya está recibido, muchas Gracias por todo.

Awesome news, FRANELX. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.