20bets Casino - プレイヤーのアカウントがブロックされました。

The same situation as the Rolletto Casino and Fresh-bet Casino complaints I already submitted. I'm not sure if you will treat it as one or you will keep 3 different complaints to review.

I registered on their site on the 8th of May. Deposited probably around 100-200 euro. When I wanted to withdraw the money on 17th of May, I send documents for verification, which were accepted today morning. After I noticed that my account on fresh-bet is blocked, I checked this casino, because both have the same soft, and 20bets account got blocked as well without sending any email (20bets2). When I contacted the support, they said that my account is under verification and it might take up to six months (20bets).

I obviously used my personal details, didn't use VPN, didn't use forbidden betting strategies, made a deposit from my krypto wallet

Dear danio495,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which games you’ve been playing (live games, slots, sports betting or multiplayer)?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I've been playing only sports betting. In case there is any communication between me and casino I will update.

Thank you for your reply, danio495. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

But this is online casino with sportsbooking. Do you think it's fair to have this casino on your website with good score and decline help when they are blocking accounts?

Please understand that if you only placed bets on sports betting and your account has been blocked, you most likely did something that required further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.