20bets Casino - プレイヤーの賞金は無効になりました。

Hello, as soon as I asked for my withdrawal of 3254 euros they sent me an email telling me that I didn't respect their conditions. They only paid me 476 euros out of the 3254 euros and kept 2777 euros. I did respect their conditions though. And they don't answer me anymore, I had deposited 1500 euros of my own money. 

Dear Dinho13500,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Did you accumulate your winnings with or without a bonus?

What types of games did you play? Were they slots, live casino games, or did you only make bets on sports?

Could you please specify if you passed the full KYC verification?

Please forward me the email you received from the casino after your winnings were confiscated at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello , Thank you for your reply. 

So all the winnings were accumulated without any bonus and only in sports betting. I did not see any kyc validated because they directly closed my account when I requested a withdrawal. 

Sincerely 

Thank you for the update.

As you may know, Casino.Guru focuses on complaints related to online casinos only. I understand that this must be frustrating for you, but unfortunately, we don’t have the necessary insight to handle issues related to sports betting. Therefore, I will have to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika