20bets Casino - プレーヤーは、プレイ中に技術的な不具合を経験しました。

Did a bonus shunt with my bonus balance which I also did 2 times before at this casino.

when the hunt is over I will start playing the bonuses and on the first slots the money comes in, so write to support but then notice that the money comes in after a while and continue to borrow my bonuses. Where most winnings from pragmatic do not enter my account. Then write to their support and ask what's going on? And he asks some common questions, so while I wait, I decide to check how much I have wagered so far, I see that the bonus is canceled. Then writes to support and asks what happens. And he then says that my balance was down to 0 so the bonus was automatically canceled.

then wrote that my balance was down to 0.02 not 0, when he replied that 0.02 counts as 0. Then received Mail from their support this morning where it says:

Greetings

Be informed that since you've violated rules of our site and made winnings with your bonus after its cancellation, winnings made with it were confiscated.

but my opinion was not that the bonus would be canceled at 0.02 as it worked before!

and then they have blocked my account so I can not log in.

Gjorde en bonushunt med mitt bonus balance som jag även gjort 2 ggr tidigare på detta casino.

när hunten är klar så ska jag börja spela bonusarna och på de första sloten så kommer nt pengarna in, så skriver till support men märker sedan att pengarna kommer in efter en liten stund så fortsätter låna mina bonusar. Där flertal vinster från pragmatic inte kommer in på mitt konto. Skriver då till deras support och frågar vad som händer? Och han frågar lite vanliga frågor, så medans jag väntar bestämmer jag mig för att kolla hur mkt jag wagrat änsålänge så ser jag att bonusen är canceld. Skriver då till support och frågar vad som händer. Och han säger då att mitt balance var nere på 0 så avbröts bonusen automatiskt.

skrev då att min balance var nere på 0.02 inte 0, då han svara att 0.02 räknas som 0. Fick sedan Mail från deras support imorse där det står:

Greetings

Be informed that since you've violated rules of our site and made winnings with your bonus after its cancelation, winnings made with it were confiscated.

men min mening var ju inte att bonusen skulle bli canceld på 0.02 då det funkat innan!

och sen har dem spärrat mit konto så jag nt kan logga in.

Dear Rasmus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Rasmus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.