21 Grand Casino - プレイヤーのデポジットが失われたようです。

Deposited €25 and got nothing, my money is gone. No one has answered the chat for days. Very annoying.

Habe 25€ eingezahlt und gar nichts bekommen,mein Geld ist weg. Im Chat meldet sich seit Tagen niemand. Sehr ärgerlich.

Dear burkhardtmichaela1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear burkhardtmichaela1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.