21bets Casino - プレーヤーの賞金は上限に達しました。

Hi, opened an account the other day with 21bets (https://21bets27.com/account/financials/deposit?modal=login), i made two deposita, first deposit i used a bonus, second deposit i didnt, that deposit generated great winnings, i wagered first bonus and had winnings of approx 3700euro on the account, suddenly the casino took approx 3400 of this winnings, and kept approx 370 on my account. When asking why, They mean maximum winnings are 370 euro (when using bonus, didnt use bonus om the second dep that generated the winnings) there are Also no where in the terms mentioned antthing concerning "maxwinnings" (see link) https://21bets27.com/promotions?modal=3.welcome-casino

Dear Biggan81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how much was your active balance when you placed the second deposit? Have you been advised why your winnings were reduced?

Additionally, please forward any relevant communication along with your game history. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

hi, i have received an answer from them, i accept it, i closed my account with them. Thats it, you dont need to do anything further, Thank y anyway

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.