21bit Casino - 出金リクエスト後のプレーヤーのアカウント アクセスの問題。

I won 443.50 at the casino and proceeded to make a withdrawal. However, now I can no longer log into my account and I haven't heard anything about my withdrawal.

Voitin kasinolta 443.50, jonka jälkeen laitoin noston menemään. Mutta nyt en pääse enää kirjautumaan ollenkaan tililleni eikä kotiutuksestakaan ole kuulunut mitään.

Dear niklasposti5,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 21bit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear niklasposti5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.