22bet Casino - プレイヤーのアカウントがブロックされました。

Good afternoon,

This casino, by request, blocked my account, so far I don't have any kind of feedback when I contact someone in the chat. I need the amount of my withdrawals and so far I have only been returned 400 euros.

It should be noted that I have all the evidence in my possession and I have no problem exposing the situation to the competent authorities.

Boa tarde,

Este casino por pedido meu bloqueio a minha conta, ate agora não tenho qualquer tipo de feedback quando entro em contato com alguém do chat. Preciso do valor dos meus levantamentos e ate agora só me devolveram 400 euros.

De referir que tenho em minha posse todos os comprovativos e não tenho qualquer tipo de problema de expor a situação nas autoridades competentes.

Dear fiwuipa87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that €3,300 (dispute value) is being held in your account? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that the casino closed your account based on your own request?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, until now they haven't paid me and they don't even want to communicate with me. They say to send an email to support and I get no response. I'm fed up with it.

Sim, ate agora nao me pagaram e nem se quer se comunicam comigo. Dizem para mandar email para o suporte e nao tenho nenhuma resposta. Estou saturada disto.

Dear fiwuipa87,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Ok

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear fiwuipa87,

We have been informed by the casino that you have withdrawn all the funds from your account before closing it.

Could you kindly confirm this information?

Thank you.

Hello! 

We would like to inform you that the player withdrew all the money for about half an hour before the account was blocked due to gaming addiction. 

Dear fiwuipa87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regrettably, we have not received any communication from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.