22bet Casino - プレイヤーのアカウントは閉鎖されました。

Hello, I made a deposit at the casino and played a few rounds, and then for some inexplicable reason I was banned from playing.

The live chat always gives the same answer.

And there is no reply to my emails.

I played on the low stakes, which seems to be a problem for them as I was a few euros up. 😅

Hallo, ich habe bei dem Casino eingezahlt, und habe paar Runden gespielt, und wurde danach aus unerklärlichen Gründen, vom spielen gesperrt.

Der Live Chat gibt ständig die selbe Antwort.

Und auf meine E-Mails wird nicht geantwortet.

Ich spielte auf niedrigen Einsätzen, was anscheinend für die ein Problem ist, da ich paar Euros im plus war. 😅

Dear Hannes1993,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Did you claim any bonuses? How much money did you have in your active balance when the casino closed the account?

Do I understand correctly that the casino didn't provide any explanation? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Hannes1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes had a bonus.

They don't want to answer any emails.

You always write the same measures and that upsets me.

Ja hatte einen Bonus.

Die wollen auf keine email antworten.

Sie schreiben immer den selben misst, und das regt mich auf.

Hannes1993, could you please clarify how much money was in your balance when the casino close the account?

Dear Hannes1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.