22bet Casino - プレイヤーはすべての取引の概要を要求しています。

Hello,

I've been trying to get a transaction list of 22 bets for more than 5 months but no one replied to this email aml@techsolutions.group nor to this block@22bet.com

it is about the two accounts

215311759

417661869

Please note that you have one month to send me the lists according to the GDPR law.

thanks

Kind regards

Hallo,

ich versuche seit mehr als 5 Monaten eine Transaktion-liste von 22 Bet zu bekommen aber keine Antwortete mir wieder auf diese Email aml@techsolutions.group noch auf diese block@22bet.com

es handelt sich um die zwei Konto

215311759

417661869

Bitte beachten Sie, dass Sie einen Monat Zeit haben, um mir die Listen gemäß dem DSGVO-Gesetz zu senden.

danke

Mit freundlichen Grüßen

Dear jaafarmustafa01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that casinos are not obligated to store this kind of information. You might be right that by GDPR law you are entitled to receive this information but unfortunately, 22bet Casino operates under Curaçao and Kahnawake licenses. Therefore, different laws apply to them.

Could you please advise for what period you request the transaction list?

Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

I know that but as a customer I have the right to access my own data. They blocked my account and they don't even reply to my emails for more than 5 months

I need a list since my registration, including all deposits and withdrawals, please

Many Thanks

Kind regards

Hallo Petronela,

das weiß ich aber ich als Kunde habe das Recht auf meine eigene Daten zugreifen zu können. Sie haben meine Konto gesperrt und sie antworten nicht mal auf meine Emails seit mehr als 5 Monaten

Ich brauche bitte eine Liste seit meiner Registrierung, inklusive alle Ein-Auszahlungen

vielen dank

mit freundlichen Grüßen

When did you register your accounts, please?

Dear jaafarmustafa01,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. My only recommendation would be to try to contact the casino directly. However, please bear in mind that they are not obliged to keep this kind of information. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

I have already received the lists. You can close the case as solved

Thanks

Lg

Ich habe die Listen schon erhalten. Sie können den Fall als gelöst schließen

danke

Lg

Greetings!

We just wanted to let you know that all the necessary information has already been sent to the player.

We thank you for your patience and understanding. If you have any additional questions or difficulties, do not hesitate to contact us. We are always ready to help.

Dear jaafarmustafa01,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Matej

Casino.Guru