22bet Casino - プレイヤーはアカウント認証を何度も試みるのに苦労しています。

I've been trying to verify my account for about three days now without any success. The "security service" keeps sending me the same message over and over again, continuously demanding more photos. I provide these photos, however, something is always incorrect.

Ich versuche nun seit etwa drei Tagen erfolgslos mein Konto zu verifizieren. Der "Sicherheitsdienst" schreibt mir andauernd immer nur die gleiche Nachricht und verlangt immer mehr Fotos. Diese Fotos liefere ich auch jedoch ist immer irgend etwas falsch.

Dear fabriklp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

These are the screenshots of the 38 emails that were sent. They are currently not reporting at all.

Das sind die Screenshots von den 38 Mails die gesendet wurden. Aktuell melden sie sich gar nicht mehr.

I understand your frustration.

Could you please forward the most recent email you sent to the casino for verification purposes to my email at tomas@casino.guru for review?

I apologize for the inconvenience.

Dear fabriklp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.