22bet Casino - プレイヤーはカジノのウェブサイトで問題に直面しています。

Hello czibakjanos1995,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Firstly, I would like to point out that we are Casino.Guru.

Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What was the last bonus you have claimed?
• When was the last time you spoke to the casino and what was it about?

Please note that bonuses are a good-will of the casino and it is entirely up to the casino whether you receive a bonus or not. If you are missing bonuses, I would advise to play in a different casino.

Looking forward to your answer.

Regards,

Nick

Hello czibakjanos1995,

As stated earlier, bonuses are a good-will of the casino and it is entirely up to the casino whether you receive a bonus or not and we can't force them to give you any.

I would advise to play in a different casino if you would like to play with bonuses.

Is there anything else we could assist you with?

Regards,

Nick

Dear czibakjanos1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.