22bet Casino - プレイヤーはデポジットの払い戻しについて問い合わせています。

Hello. I didn't know about 22bet's policies regarding deposits by third parties, so I realize that I was wrong, the problem is not there. This bookmaker accepts all types of top-ups, except for some that I tried to do with my revolut card, which was not accepted. After this problem, I asked my mother to charge me the bill, and they accepted. WHILE I DIDN'T PROFIT, THEY ACCEPTED ALL DEPOSITS AND INCLUDED I COULD MAKE WITHDRAWALS WITHOUT CHECKING THE ACCOUNT. When I started making a profit they blocked the account saying it had to be verified. It's been 3 days since I am constantly sending documentation, so much that it looks like fraud. I refused to send anything else and they continue to ask for more and more. I know I will never win this because I was wrong on their terms and conditions regarding deposits. The only thing I want is to get my deposits back, they can keep the profits. Is this possible? I await reply.

Olá. Não sabia das politicas da 22bet quanto a depositos por terceiros, por isso dai percebo que tenha errado, o problema não está ai. Esta casa de apostas aceita todo o tipo de carregamentos, excepto uns que eu tentei fazer com o meu cartão revolut, que não foi aceite. Depois desse problema pedi à minha mãe para me carregar a conta, e eles aceitaram. ENQUANTO NÃO LUCREI, ELES ACEITARAM TODOS OS DEPOSITOS E INCLUSIVE PUDE FAZER LEVANTAMENTOS SEM VERIFICAR A CONTA. Quando comecei a ter lucro eles bloquearam a conta a dizer que tinha de ser verificada. Já la vão 3 dias em que estou constantemente a enviar documentação, tanto que parece fraude.. Recusei me a enviar mais alguma coisa e eles continuam a pedir mais e mais. Eu sei que nunca vou ganhar isto porque errei nos termos e condições deles quanto aos depositos. A unica coisa que eu quero é ter o valor dos meus depósitos de volta, eles podem ficar com os lucros. Isso será possivel? Aguardo resposta.

Dear Sérgio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"22BET does not accept third party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition then your winnings will be confiscated , also 22BET is not responsible for the lost funds deposited from third party accounts."

Unfortunately, since the casino is not responsible for the lost funds deposited from third party accounts, I’m afraid you won’t be entitled for any refunds. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

The funds were not lost, the account had a value of 1691 € before the verification, and at this moment it had 968 € when the account was blocked today. I have written proof from them that they are going to send me my funds, just as I have proof that they accepted a withdrawal in the amount of € 100 before the account was verified, isn't it illegal? As I have proof of the withdrawal request for the € 968 left in my account. Now I’ll wait to see if they really send me the money ..

Os fundos não foram perdidos, a conta ficou com um vAlor de 1691€ antes da verificação, e neste momento tinha 968€ Quando me bloquearam a conta hoje. Tenho provas por escrito da parte deles que me vão enviar os meus fundos, tal como tenho provas de que eles aceitaram um levantamento no valor de 100€ antes da conta ser verificada, não é ilegal? Tal como tenho provas do pedido de levantamento dos 968€ que me deixaram na conta. Agora vou esperar para ver se realmente me enviam o dinheiro..

My withdrawal was declined, even after they sent an email saying that my funds would be returned. What can I do?

O meu levantamento foi recusado, mesmo depois de eles enviarem um e-mail a dizer que os meus fundos iriam ser devolvidos. O que posso fazer?

Dear Sérgio,

Could you please forward those emails to petronela.k@casino.guru? Thank you.

Dear Sérgio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.