22bet Casino - プレーヤーが自分のアカウントにログインできません。

This casino i tried many times they didn't login my account but my details all correct but they says incorrect when i forgot password but mail not coming but 22bet promotion coming what is going on please help

Register mail- n***@outlook.com

22bet id- 534***175

Dear anjumm1229,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When was the last time you could log into your casino account?

Do I understand correctly that you tried to restore your password but the email with the new password never came? Are you sure you created your account with the correct email address?

Also, are there any funds being held in your account? Is it 1,400 INR (dispute value)?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Yes i right all details but they always says incorrect what is this n i also have some balance

Dear anjumm1229,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear anjumm1229,

We understand that you have encountered some difficulties and we apologize for the inconvenience. However, to solve the problem related to account access, we strongly recommend you to contact our support team. They are available to assist you in restoring your access.

Please contact them with a detailed description of the situation. This is the most effective way to resolve the problem.

If you have any further questions or concerns, please do not hesitate to contact us. We are ready to provide support and assistance at any time.

Dear anjumm1229,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.