22bet Casino - プレーヤーのデポジットは、彼のカジノアカウントにクレジットされたことはありません。

The company has been telling me for 4 days just to pass and not to send messages because I am spamming them according to what they say about the following fact: I have made a request for a deposit of € 400 which has been normally approved by my bank and has been removed from the balance of my bank account and even now after 4 days nothing has been done to be credited to my balance in my 22bet account or even to be returned to my bank account

Η εταιρεία έχει εδώ και 4 ημέρες που μου λέει απλά να περνώ και να μην στέλνω μηνύματα γιατί τους σπαμαρω κατά τα λεγόμενα τους για το εξής γεγονός: έχω κάνει αίτημα κατάθεσης 400€ το οποίο έχει εγκριθεί κανονικά από την τράπεζα μου και έχει αφαιρεθεί από το υπόλοιπο του τραπεζικού μου λογαριασμού ενώ ακόμη και τώρα μετά από 4 ημέρες δεν έχει γίνει κάτι ώστε να πιστωθεί στο υπόλοιπο μου στον λογαριασμό της 22bet η έστω να επιστραφεί στον τραπεζικό μου λογαριασμό

Dear Βασίλης,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Βασίλης,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.