22bet Casino - 当該プレイヤーは出金が遅れていると考えています。

Madness. 22bet refuses to pay out my money. First I had to send an ID, then my credit card, then a bank statement, then a selfie with my email history and a passport, then they wanted bills (electricity or gas) from the last 3 months and then said that my documents were fake and since then they haven't responded and don't want to verify me!! I haven't received any normal replies from them. We have now written 40 (!!!) emails.

Wahnsinn. 22bet weigert sich mein Geld auszuzahlen. Zuerst musste ich einen Ausweis senden, dann die Kreditkarte, dann einen Kontoauszug, dann ein Selfie mit dem Mail Verlauf und einem Reisepass, dann wollten sie noch Rechnungen (Strom oder Gas) der letzten 3 Monat um dann zu sagen dass meine Dokumente gefälscht sind und seitdem antworten sie nicht mehr und wollen mich nicht verifizieren!! Es kommen keine normalen Antworten mehr von denen. Mittlerweile sind es 40 (!!!) Mails die wir geschrieben haben.

Dear dxbpqj6ztm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

It's not about a delayed payout, but rather that they don't want to pay out at all! Or rather, they don't want to verify!!!!

Es geht nicht um eine verspätete Auszahlung, sondern darum dass sie überhaupt nicht auszahlen wollen! Bzw nicht verifizieren wollen!!!!

Dear dxbpqj6ztm,

Please forward the e-mail between you and the casino and the documents you have sent them to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

What's wrong? I sent an email but got no response.

Was los? Hab eine Mail geschickt aber bekomme keine Antwort.

Thank you dxbpqj6ztm for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you dxbpqj6ztm for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 22bet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Hello!

Earlier the player submitted documents that were modified by graphic editors, which is unacceptable. Subsequently, he sent the correct document without editing.

Currently, our support team has requested selfies with a code to complete the verification. Once this step has been completed, we will be able to follow up on the issue.

If you have any further questions, we will be happy to help!

Thank you for the update 22bet Casino representative. I would like to ask both parties to please keep me informed about any new developments. Thank you in advance!

What bullshit! Hahahaha, what a scam. I would advise everyone against it! I've finally been able to withdraw my money after 51 (!!!!) emails and a month. Scammers

Was für ein Bullsh*t! Hahahaha so ein scam. Würde ich jedem abraten! Habe nun endlich nach 51 (!!!!) Mails und einem Monat mein Geld auszahlen können. Betrüger

Dear dxbpqj6ztm,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Pete