22bet Casino - 書類提出後にプレーヤーのアカウントが予期せず閉鎖されました。

Hello, This site closed account with 1400€ (250€ was my deposit) after I sent them all requested files to verification, without any pointed reason of ToS violation or any thing. They just said they can't not accept my documents at the end and next mail that come in 2 days was my account closure.

They ignore all questions if they can refund my deposit at least or what was the reason of my account closure. I was playing there 5 months and once I requested withdraw of my balance they do that.

complete scam behaviour.

Dear moselemartin223,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Was the profile information in your account filled with your correct personal information?

Which documents have you submitted for account verification, please?

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear moselemartin223,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.