22bet Casino - 進行中の KYC リクエストにより、プレーヤーの引き出しが遅れています。

Playing 22bet, I won for the first time and withdrew 5,000 euros in USDT. It arrived in my account very quickly in 5 minutes. I won again a week later.，tried to withdraw 5000 and it didn't let me so I contacted them through email where they told me to do KYC. I sent them what they asked for but they kept making up new things to do in KYC which I sent them too and since then they ignore me

Playing 22bet, I won for the first time and withdrew 5,000 euros in USDT. It arrived in my account very quickly in 5 minutes. I won again a week later.，I have a total of 11,000 euros in my account tried to withdraw 5000 and it didn't let me so I contacted them through email where they told me to do KYC. I sent them what they asked for but they kept making up new things to do in KYC which I sent them too and since then they ignore me

Dear parkqin, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

I have submitted all the required documents. I submitted them four days ago, and they asked me to wait. And today they asked me to resubmit the water bill, and then again they asked me to wait for a response.

Ich habe alle erforderlichen Dokumente eingereicht. Ich habe sie vor vier Tagen eingereicht, und sie baten mich zu warten. Und heute baten sie mich, die Wasserrechnung erneut einzureichen, und dann baten sie mich erneut, auf eine Antwort zu warten.

Thank you for the response. Has your water bill been approved in the meantime?

Have your other documents already been checked by the relevant department?

If you are still waiting for the KYC procedure to be finished, please forward me all the relevant communication between you and the casino regarding the verification of your account at veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear parkqin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.