24Bettle Casino - プレイヤーの撤退が遅れています。

Well I played on casino and sportsbook here, I made a withdraw on 22eu casino and received yesterday (did the withdraw nog long ago) on sportsbook I played around my bonus and was able to withdraw my winning money 111,21,i did it but 7 days further and still Pending and still no money on my bank or underway to my bank, the only thing the livechat and mail are saying is just have some extra patient.. I'm worried about my money because the 22eu was much faster..

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

I fully understand that you’re concerned but please allow it a little bit more time. If your winnings have been accumulated from bonus play, then your session needs to be checked before withdrawal is confirmed and processed. If there’s no update by the end of next week, we will get involved. Thank you very much for your patience and understanding.

Best regards,

Petronela

Hello Petronella, I understand it something better now. But still I'm concerned and it's bringing some stress with me. Hope to see something fast.

Hello Robin,

Let’s stay positive and wait for good news regarding your withdrawal. 

Let's hope indeed, we will wait till Friday.

Update, they declined my withdraw without a reason and only put 40 EU back on my account and have to do the bonus again also! Wtf!

Your original deposit has been put back to your account and you must accept bonus and wager it again, is that correct? Is there any relevant communication regarding your voided winnings? If yes, please forward it to petronela.k@casino.guru. 

Dear Robin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They said in the livechat yeh something went wrong we give ur starting money back and that's only 40 including bonus and also I have to wager it again 100%!...

Dear Robin,

Could you please advise which bonus you have redeemed and played initially? Thank you.

Dear Robin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.