24Bettle Casino - プレイヤーの撤退が遅れています。

Dear Sirs,

I deposited € 48 there on 01/25/2021 and won € 750 without a bonus. I then applied for a payout and have been waiting for the money to be received on my account from January 25th, 2021 until February 16th, 2021. Allegedly the money was transferred on February 9th, 2021, but nothing has been received until today. I've been waiting for almost 3 weeks for the money until today nothing has happened. I asked casino for proof of transfer but casino refuses to provide me with a tracking ID of the transfer. I am supposed to show to Stadtessen that the money has not been received in my account.

How should I proceed against this casino, 24bettle.com has already reported to the authorities in Malta and they said I should contact IBAS. Please support me a little in solving the case.

With best regards

Engin A ***

Sehr geehrte Damen und Herren,

Ich habe dort am 25.01.2021 48€ eingezahlt und 750€ gewonnen ohne Bonus. Daraufhin habe ich eine Auszahlung beantragt und seid dem 25.01.2021 bis heute den 16.02.2021 warte ich auf den Eingang des Geldes auf mein Konto. Angeblich wurde das Geld am 09.02.2021 Überwiesen nur bis heute ist bei mir nichts eingegangen. Ich warte seid knapp 3 Wochen auf das Geld bis heute hat sich nichts getan. Ich habe Casino um einen Nachweis der Überweisung gebeten aber Casino weigert sich mir einen Tracking ID der Überweisung vor zu legen. Stadtessen soll ich vorweisen, dass das Geld nicht auf meinen Konto eingegangen ist.

Wie soll ich gegen dieses Casino vorgehen, hab 24bettle.com bereits bei den Behörden in Malta gemeldet und die meinten ich solle mich an IBAS wenden. Bitte unterstützen Sie mich etwas bei der Lösung des Falles.

Mit freundlichen Grüßen

Engin A***

Dear Engin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal attempt in this casino? Do I understand correctly that your payment has been processed but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The money came into my account at 9:30 today. Hence, you can close the case. I had to wait almost 3 weeks for my money.

Das Geld ist erst heute um 9:30 auf mein Konto eingegangen. Daher können Sie den Fall schließen. Habe knapp 3 Wochen auf mein Geld warten müssen.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Engin, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru