24Bettle Casino - プレイヤーの撤退が遅れています。

Dear Sir or Madam, I have been waiting for the payment since 05/30/21. On 07/28 I canceled the payout again and requested another payout again. It was stated that the amount is now in the end for 48 hours and will then be processed. Unfortunately, I still haven't received a payout. After writing to the chat, I always hear the same thing. It will be taken care of and I will be informed by email. Unfortunately nothing happens. I hope for help from you. Thank you, Sebastian

Sehr geehrte Damen und Herren, ich warte seit 30.05.21 auf die Auszahlung. Am 28.07. habe ich nochmal die Auszahlung storniert und nochmal neu eine Auszahlung angefordert. Es kam die Angabe, dass der Betrag jetzt 48 Stunden im Bendig steht und dann bearbeitet wird. Leider habe ich immer noch keine Auszahlung erhalten. Nach Schreiben mit dem Chat höre ich immer das gleiche. Es wird sich darum gekümmert und ich bekomme per Email Bescheid. Leider passiert nichts. Ich hoffe auf Hilfe von Ihnen. Mit bestem Dank Sebastian

Dear Sebastian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you Kristina, I have sent you everything to the given email address.

Thanks for the help

Greetings Sebastian

Danke Kristina, ich habe ihnen alles auf die angegebene Email Adresse zukommen lassen.

Danke für die Hilfe

Grüße Sebastian

Oh yes, unfortunately I don't have a chat history. There were still a few attempts to clarify this with the chat. He, in turn, always says, I'll get a notification by email.

Greetings Sebastian

Ach ja, Chatverlauf habe ich leider keinen. Es gab ja noch einige Versuche das mit dem Chat zu klären. Der wiederum sagt ja immer, ich bekomme per Email Bescheid.

Grüße Sebastian

Thank you very much Sebastian for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Sebastian,

I looked at your case and emails and understand the situation. I will contact the casino and see if I can help. I would like to invite 24Bettle Casino to the conversation to participate in the resolution of this complaint.

Hi Peter,

I thank you for your support.

Greetings Sebastian

Hallo Peter,

ich danke Ihnen für Ihre Unterstützung.

Grüße Sebastian

We would like to ask 24Bettle Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Customer,

We have checked your case and please note that your account has been closed due to a violation of our terms and conditions.

As it is stated in our terms and conditions, 24bettle has a zero tolerance policy towards inappropriate play, bonus abuse, player’s collusion and fraudulent activity. If, in Our sole determination, the Player is found to have cheated or attempted to defraud Us or any other User of the Games in any way including, but not limited to, game manipulation or payment fraud, or if We suspect the Player of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), We reserve the right to suspend and/or close the User Account and to share this information (together with the Player’s identity) to other online gaming websites, banks, credit card companies, and appropriate agencies.

The decision that has been made is final and non-negotiable, and without the possibility of reopening of your account or any type of refund. All proofs of collusion has been also sent to Casino Guru to support above claims and we will be awaiting the resolution here.

Kind regards,

24Bettle complaints team

Dear 24Bettle complaints team,

Thank you for the detailed report. We understand and accept your decision to confiscate the player's winnings if you refund his deposit.

Dear Sebastian,

I'm afraid we can't help you with this complaint. The casino provided a quite detailed report about your activities across their brands. If you want to continue playing in online casinos, we strongly recommend you start playing on your own and avoid breaking any rules of fair gambling.

Best regards,

Peter