24Slots Casino - プレーヤーのデポジットがカジノによって入金されません。

I made a deposit on Thursday and according to my bank, the deposit was credited immediately but the casino still hasn't credited the money to my account.

I have also contacted support several times. They say I should wait for 72 hours.

Ich habe am Donnerstag eingezahlt und laut meiner Bank ist die Einzahlung sofort eingegangen aber das Casino hat trotzdem immer noch nicht mein Geld auf mein Konto gebucht.

ich hatte auch schon mehrmals den Support kontaktiert. Dieser sagt, ich soll 72 Stunden warten.

Dear zyp7kfdt5n,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear zyp7kfdt5n,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.