24Slots Casino - 賞金の出金が遅延しています。

Been trying to make a withdrawal since 221027

Got the same answer all the time.

Have all the screenshots from the chats saved!

From the beginning I tried to withdraw the money, received in response that I had to rollover 152 euros.... Which I did.

Won some more and now want to withdraw them but nothing happens

Har försökt göra ett uttag sedan 221027

Fått olkia svar hela tiden.

Har alla screenchots från chattarna sparade!

Från början försökte jag ta ut pengarna, fick som svar att jag var tvungen att göra rollover 152 euro.... Vilket jag gjorde.

Vann lite mer och vill nu ta ut dem men inget händer

Dear Sarand,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Tack 😊

Dear Sarand,

Have you received your withdrawal from the casino yet?

No, I haven't received that 😪

Nej det har jag inte fått 😪

Hello

Today I got my withdrawal paid out so you can end the case as resolved🙏

Thanks

Hej

Idag fick jag mitt uttag utbetalt så ni kan avsluta ärendet som löst🙏

Tack

Awesome news, Sarand. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.