31bet Casino - 決済が遅延しているとのクレームがあります。

This casino dont want to pay me, they try to lie me and my withdrawals are all rejected, im desesperate they dont give me any info.

They tell me that skrill and trustpayments arent allow in my country, thats totally false.

Can you help me??

Dear Jorcafer,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They try to lie to me and extend my retirement, no one can advise me on anything exactly?

Intentan mentirme y alargar mi retiro, nadie me puede aconsejar nada exactamente??

Hello Jordi, we are sorry that you had to experience difficulties with your withdrawal.

We are checking the details and our team will inform you shortly the best and fastest way for you to complete the process.

Hi, I just want to be able to withdraw without you canceling it all the time. I just want my money in the account, I don't ask for anything out of the ordinary.

I have tried to withdraw with Skrill and trustpayment and it has been cancelled. Therefore, I want to know why the reason for this and that you give me specific information because it does not seem fair to me. You try to lie to me all the time, something that I think is out of place.

I hope it is solved quickly

Buenas, solo quiero poder retirar sin que me lo canceléis todo el rato. Sólo quiero mi dinero en la cuenta, no pido nada fuera de lo normal.

He intentado retirar con Skrill y trustpayment y se me ha cancelado. Por lo tanto, quiero saber por qué el motivo de esto y que me deis información en concreto porque no me parece nada justo. Intentáis mentirme todo el rato algo que me parece que está fuera de lugar.

Espero que se solucione rápido

Dear Jordi,

as there is an issue with your withdrawal for the above mentioned payment methods, we have to offer you the alternative method.

Please follow the instructions provided on your email.

The method that you have provided me is not in the withdrawal forms and I do not have a cryptocurrency account, if I have entered with a credit card, you must offer me the same withdrawal method or at least one thing where I can withdraw the money.

El método que me habéis proporcionado no está en las formas de retiro y no tengo una cuenta de criptomoneda, si yo he ingresado con tarjeta de crédito, debéis ofrecerme el mismo método de retiro o almenos una cosa donde pueda sacar el dinero.

Dear 31bet,

The problem is that when it comes to making a withdrawal you only offer 4 ways, trustpayment, Neteller, Skril and minifinty, at no time do you offer the option of cryptos, which is the only thing you offer me, understand that I am suspicious and want to withdraw the money from a more secure way, such as a bank transfer.

You have asked me for some documents that I am having a hard time getting and that I will send you on Monday, I hope that later you will not come to me with another excuse, that I see you coming.

All the best

Estimado 31bet,

El problema es que a la hora de hacer un retiro solo ofrecéis 4 formas, trustpayment, Neteller, Skril y minifinty, en ningún momento ofrecéis la opción de criptos, que es lo único que me ofrecéis, entender que sospeche y quiera sacar el dinero de una manera más segura, como una transferencia bancaria.

Me habéis pedido unos documentos que me está costando conseguir y que os enviaré el lunes, espero que luego no me vengáis con otra excusa, que os veo venir.

Un saludo

I haven't received a response from this casino for 3 days, very bad customer treatment, I just want to get my money please.

I do not wish this ordeal on my worst enemy, what a most painful betting house, I will have to take them to court. I have catches where they do not meet their terms or conditions.

Hace 3 días que no recibo respuesta de este casino, muy mal trato al cliente, solo quiero sacar mi dinero por favor.

No deseo este calvario ni a mí peor enemigo, menuda casa de apuestas más penosa, les tendré que llevar a juicio. Tengo capturas donde no cumplen sus términos ni condiciones.

I have not received a response from the bookmaker for 3 days, I am receiving very bad treatment, they try to lie and deceive me and they do not want to pay, please, I need help, thank you

Hace 3 días que no obtengo respuesta de la casa de apuesta, estoy recibiendo un trato muy malo, me intentan mentir y engañar y no quieren pagar, por favor, necesito una ayuda, gracias

Thank you for your reply, Jorcafer. Have you made any successful withdrawals before? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Jordi, we are still waiting for you to provide the details for your bank account to further proceed with your withdrawal.

We thoroughly checked the conversations with you from out emails and chats and there were no mentions for payment to be executed through crypto method - on our page we don't have any deposit or withdrawal methods in crypto currencies.

Please send the information requested.

Please, what are you telling me now, stop lying, what documentation? You told me 3 days ago that the only option available in my country was the cryptocurrency withdrawal, I attach a screenshot.

I'm sick of you not stopping lying to me and trying to deceive me, enough is enough, I'm going to file a lawsuit against you.

Por favor, que me estáis contando ahora, dejad de mentir, que documentación? Me dijisteis hace 3 días que la única opción disponible en mi país era el retiro por criptomonedas, adjunto captura de pantalla.

Estoy harto de que no paréis de mentirme e intentar engañarme, basta ya, voy a poneros una demanda.

Jordi, please check the instructions on your email and follow it step by step.

Dear Jordi, as we checked, your withdrawal was successful.

Dear 31bet,

It is true that the withdrawal has been successful and I apologize for having misjudged you, I also hope that there will be no more problems in future deposits or withdrawals.

All the best.

Querido 31bet,

Es cierto que el retiro ha sido exitoso y os pido disculpas por haberos juzgado mal, también espero que no haya más problemas en futuros depósitos o retiros.

Un saludo.

Hello everyone,

Thank you both for your replies.

Dear Jorcafer,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru