4raBet Casino - プレイヤーのフリースピンが遅れて配信され、期限切れになりました。

hi there is an offer for free spin every month according to our bets in which they credited free spins on 1st day of the month but they credited my spins on 9th day of the month which is now not showing in game because it's expire but according to t&c which will be credited on 1st day of month there is company fault to be credited it on 9th of the month now i am claiming my freespins they are not replying i attached screenshot below for better understanding

Hello Arbaz143,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4raBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What are all those other bonuses there and how do you know which one is the loyalty bonus?

Please take one more look at the terms as it clearly states that the bonus will be added on first Monday of the month not the first day which in this case was August 7th.

Looking forward to your answer.

Regards,

Nick

yes i also check bonus on monday but they added it on wednesday dear

look at the date in screenshot it was credited on 9 august but monday was on 7 august

my account is not verified yet but i am playing there since years ago but still they didn't ask me for verification when they will ask i will surely do it

and this is the only offer for freespins in ladder that's why i am sure bonus was belong to this offer.

Hello Arbaz143,

Could you please advise if you ever did receive those 300 spins before in the past? Were those other bonuses of 30 FS claimed by you or automatically added by the casino? What did the casino respond to you when you asked them regarding the delayed spins?

30 freespin was for another offer.. 300 freespins was for monthly loyalty program

yes i talk to support but they are not helpful in this

Hello Arbaz143,

Just to clarify a few more things before we would try to get in touch with the casino - as you have received the spins on 8.8., when exactly did they expire? Were they expired right away or you still had time to wager it?

Also please forward any related communication between you and the casino to nikolas.b@casino.guru.

they are credited on 09.08

Hello Arbaz143,

Please answer all the previously asked question and forward requested communication to the above stated e-mail address.

when it was credit they were expired i emailed you communication with support and attaching here too

i made this complaint on 14 August and today is 5 September is it really helpful? casino guru doesn't even study my case till now

when will my case resolved even you are replying in full week

it's gonna complete a month

Hello Arbaz143,

We deal with many complaints and in order that's why it takes longer. However your case still makes a little no sense, why did you submit the complaint or contact the casino on 15th of August only - that way it was obviously expired. If the bonus was credited 9.8., why didn't you used it until 12.8.?

when customer support didn't help me in meantime so i decided to come here

if i make request on 15 but you didn't understand they credited freespins 3 days late as they mentioned in t&c. in t&c they say freespins will credited on first monday of month but it gets credited on Wednesday!

hi i want to close my account from 4rabet ask them to close my account i don't need help regarding this anymore. on 1st i made deposit of 47000 in denomination of 26000+10000+6000+5000 total of 47000 in which i made 70k+ so i placed withdrawal same day they ask for kyc i provide them with all documents they were asked in which they take 15+ days to verify it after verification instantly they decrease my withdrawal limit from 1 Lac to 1000rs and can withdrawal max 5000 in a day in denomination of 1000. they are just shit i have 75k+ balance after verified so it take 15 days to completely my balance into my bank by making 5000rs withdrawal in a day. hoe can be a site like this much cheap. so i decided to make my balance 0 and i did it and run away from this cheap site please ask them to close my account from there. i don't like wait . if by mistake I deposit 50k there and make 1L i need to wait 20 days to take in bank and need to placed 5 withdrawal of 1000 everyday 😂.. thank you 4rabet for your cheap service

Hello Arbaz143,

Such low withdrawal limit is not so usual and the casino should definitely allow higher withdrawals as it would take ages to withdrawal a higher amount. I'm not sure how else could we help you if you already lost your balance. Did you also request them to close your account?

Regarding your initial issue with the bonus, it doesn't matter if it got credited later then it should have as if the wagering is available for 3 days after receiving the spins, you still had time to wager it (meaning if you received them 9.8., the wagering was available until 12.8.)

i don't want my lost money back i just here to confirm that how cheap they are

Hello Arbaz143,

Based on all the above facts, we will be now closing the complaint but will still remain visible for the public.

Please do not hesitate to contact us if you will come across any other trouble in any online casino, we will gladly try to help you.

Best regards,

Nick