4raBet Casino - プレイヤーの入金が遅れています。

My 1500 inr deducted from my bank account but never credited to my casino account please help me

Dear khalikmamu0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Many deposits but my 2 deposits is stuck 1 is 300 and now 1500

Thank you for your reply, khalikmamu0. Have you contacted the payment provider already?

everyday doing 2 3 times but same replying

I would like to emphasize that I was inquiring about the payment provider. If you contacted the payment provider, please forward the communication to me. Thank you.

ok i will

Look

In order to proceed with this complaint kindly provide the following information:

• cashier/deposit history from your casino account in the form of screenshots,
• at least one more deposit receipt from previous successful deposits made to this specific casino (this deposit needs to be displayed in the cashier history in your casino account)
• the most recent communication between you and the casino regarding this issue.

You can post everything here or forward it to kristina.s@casino.guru. Thank you.