4raBet Casino - プレーヤーのKYC承認が拒否されました。

Subject: Complaint Regarding KYC Approval Issue at 4rabet CasinoDear Casino Guru Team,I hope this message finds you well. I am writing to bring to your attention an issue I am facing with my account verification process at 4rabet Casino.I recently attempted to verify my account using my Aadhar Card, but my KYC submission was rejected due to an incorrect date of birth in my 4rabet Casino profile. Unfortunately, I mistakenly entered the wrong date of birth when creating my account.When I reached out to 4rabet Casino customer support to request a correction, I was informed that they do not accept requests to change the date of birth in the profile. Without this correction, my KYC cannot be approved, and I am unable to fully access my account and its features.I am deeply concerned about this situation, as the inability to update my personal information and verify my account is preventing me from using the platform as intended. I believe that the rejection of a valid government-issued document like the Aadhar Card, due to a minor error, is unreasonable and unfair.I kindly request your assistance in resolving this matter with 4rabet Casino. Your intervention would be greatly appreciated to ensure that users can correct such errors and successfully complete the KYC process.

Dear Sudip24,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please understand that you must always enter correct and complete personal information when creating an account and it doesn't matter which payment method you intend to use. Any online casino has the right to verify your identity at any point and it is impossible to pass the verification if you fail to provide correct personal information.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you found your mistake only after playing in the casino and achieving winnings?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sudip24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am sorry but I am not a representative of the casino. We are an independent online casino database that acts as a mediator in resolving players’ disputes.

If you wish to change the DOB in your player's account, you should contact the casino support.

Please let me know about the issue in more detail by responding to my previous questions otherwise your complaint will be closed:

• Do I understand correctly you found your mistake only after playing in the casino and achieving winnings?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Sudip24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.