4raBet Casino - 不正行為の疑いによりプレイヤーのアカウントがブロックされました。

My account blocked by 4rabet because I earned bonus money that is the main reason to block my account stated that I have done cheating or other fraudulent activity which I have never done. I earned bonus money to play jetx game I mailed and send my aadhar card to verified my account but in vain.kindly unblock my account.

Dear nkumar65917,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you created your account?
• Did you receive any confirmation regarding successful verification?
• Do I understand correctly that INR7500 (dispute value) is being held in your casino account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I have opened my account on dated 6 th April 2024 and the same day notification showing in 4rabet app that your account is failed to automatically verification on our server and block my account I send my aadhar card front and back to 4rabet support team but they said that your account is permanently blocked and money is not longer available for withdrawal and betting. My amount is around Rs.7500.

Thank you very much, nkumar65917, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you nkumar65917 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Sir please do it fast because my money is stuck in 4rabet id. I want to withdraw amount.

Good day dear participants of the dispute!

This user did not pass verification and was banned.

But how he have all documents which is necessary for verification give me proof of it that he did pass verification

4rabet is fraud website intention is clear not to give earned money

I have all documents what is the mean to block my account

Thank you for the clarification 4raBet Casino representative. Would it be possible to provide a more detailed explanation of the situation? If needed you can forward any information to be kept confidential to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

My document is original and there is no chance to verification failed 4rabet clarification is wrong and I want my 4rabet account id open and want back my earned money

4rabet having any proof of failed verification

Good afternoon, honourable participants in the dispute.

This user has been blocked for violating the rules of our platform. Specifically for using a multi-account.

With respect,

4rabet team

Thank you for the update 4raBet Casino. Would it be possible to provide any evidence of multiple accounts? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

What is it mean , if you have not any proof of block my account, then give me my money back which is earned by me then blocked my account,you said That you have no rights , how can I believe this statement that you are saying the truth. Writing clarification is not enough to block my account, you should have a solid reason to block my account with proof. Writing clarification is not enough. Prove that with solid reason with proof

Dear nkumar65917, I have requested additional clarification of the situation from the casino and am waiting for a response. I will update you about any further developments. Thank you for your patience during this time!

Hello Peter,

We have already send you proof that the player has violated our rules and used a multi account on your email, check it.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Thank you for the update 4raBet Casino representative, I have reviewed the information that you have provided and requested additional clarification. I shall resend the email I have previously dispatched as a response to the evidence provided. Thank you in advance for your cooperation!

Dear nkumar65917, I will update you about any further developments. Thank you for your patience during this time!

Sir I have lost my 7500 Rs. Due to

4rabet. Kindly provide me proof of failed verification it will be personal with you and me 4rabet

4rabet can't provide information about it because he is totally guilty

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

It's totally wrong, 4rabet having no proof of my account block,he blocked my account due to winning bonus 4rabet is a fake and fraud site I say to everybody not to download and play on 4rabet it is fraud app

Thank you for the clarification 4raBet Casino representative.

Dear nkumar65917, the casino has provided me with undeniable evidence of multiple accounts. We believe the actions taken are justified and will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter