7BitCasino - プレイヤーは入金ボーナスを受け取りませんでした。

The casino was offering a welcome bonus if you join their channel on telegram.

I spent 2 hours trying to figure out the Bitcoin and the deposits. I made a deposit of just over $22 but I couldn't buy my bonus. I proceeded to chat with a customer service representative who told me that the deposit amount wasn't enough. I told her that that is the amount that was on their posting on telegram and they chose to do nothing about it. They would not give me that bonus even though that is what their channel says and they would not provide any bonus in place of that bonus.

I asked multiple times if I could speak with the supervisor and there was not one available. And then I find out that I can't just withdraw my money and act like it never happened I have to play the money so many times before I can get it back out.

Dear kerri2718,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise what amount was deposited according to the casino?
• Were you able to find out what accounts for the difference between these amounts?
• Were you able to request a refund for your deposited funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear kerri2718,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.