7BitCasino - プレーヤーが賭け条件を満たせない。

I made a deposit to gamble and they set my loss limit on my settings to where I can’t play. I tried to withdraw my funds but they told me I have to wager my deposit times 3. I keep telling them I want to withdraw my money and they say I can’t because I have to wager it. I can’t play any games to wager it because my limits are set. This place can have a good rating but treat there too member like this. Just disappointed cuz I know my word don’t mean a thing to the rating they got and staff from this website won’t believe me. I can surely win a bet on that. I got pictures to prove it screenshots you know. And watch how I’m still not going to get anywhere with this.

Dear cvv21219,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise who set the loss limit on your account - you or the casino? Do I understand correctly based on the screenshots attached to this complaint that you requested the deactivation of the loss limit?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Lastly, could you please clarify how much money is currently in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes the casino set the loss limit to my account. Now whatever funds I have are stuck there and I can’t close my account or withdraw unless I wager my deposit. Which gives me a chance to lose the money I have there. It is 80.00$ and it is in bitcoin. This casino has a high ranking I just don’t see that fair in any casino that your forced to gamble your money otherwise you cannot withdrawal!

I’m trying to close my account but they ask why and never respond

Dear Guru Team,

We are sorry to hear that cvv21219 received such an impression from our casino.

We have emailed the player regarding the limits on his account and wager x3 for the deposit for withdrawal, and now we are waiting for the cvv21219 reply.

Hope the complaint will be resolved as soon as possible, and sincerely wish the customer and Guru team all the best.

Kind regards,

7BitCasino team

ok I did receive the emails and I did cause the limits. But I don’t think it cool I have to wager my own deposit how is that fair in any casino. I would see that as my disadvantage

Hello everyone,

Thank you both for your replies.

cvv21219, unfortunately, some casinos require players to wager the real money deposit. This is one of the standard AML (anti-money laundering) rules. Not all casinos require this, but it isn't anything unfair. I have also checked the casino’s withdrawal rules in T&Cs and I found this:

„Money deposited in casino must be used for gaming activity only. Due to this, all deposits need to be wagered at least 3 times, table/live games at least 10 times playing real money. If a player is suspected of money laundering or other fraudulent actions, the casino has the right to terminate player’s account."

I suggest that you meet the requirements, otherwise you won’t be able to request the withdrawal.

Thank you very much for your understanding.

Dear cvv21219,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.