7BitCasino - プレーヤーの入金は、カジノ アカウントに入金されていません。

Hello, I made a deposit of 10 euros via Mifinity on 04/19/23 at 06:09. The amount was debited but not credited to the casino.

For 2 days I've been sending the same screenshots of the transaction over and over again and I've been told again and again that I should please be patient.

I also contacted the Mifinity support and they wrote to me that the transaction was properly completed by mifinity.

Hallo, ich hab am 19.04.'23 um 06:09Uhr eine Einzahlung von 10euro über Mifinity gemacht. Der Betrag wurde abgebucht aber nicht im Casino gutgeschrieben.

Seit 2tagen schick ich immer wieder die selben Screenshots der Transaktion hin und immer wieder wird mir gesagt ich soll bitte Geduld haben.

Mit dem Support von Mifinity hab ich mich auch in Verbindung gesetzt und da wurde mir geschrieben das die Transaktion seitens mifinity ordnungsgemäß abgeschlossen wurde.

Dear mietz88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello, it has been resolved. The deposit was finally credited to me. 😉

I don't know if it was because I wrote to the support that I lodged a complaint about Casiniguru?! 🤷‍♀️

NEVERTHELESS MANY THANKS

Hallo, es hat sich geklärt. Mir wurde die Einzahlung endlich gutgeschrieben. 😉

Ich weiß nicht ob es daran lag das ich dem Support geschrieben habe dass ich über Casiniguru Beschwerde eingelegt habe?! 🤷‍♀️

TROTZDEM VIELEN DANK

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mietz88, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru