7Signs Casino - プレイヤーはアカウントの閉鎖を要求しましたが、アカウントは開いたままです。

They are not closing my account despite emailing them number of time.

Hello soccer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

Dear soccer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I want self exclusion because of low withdrawal limit and long withdrawal processing. There is no point of playing here

Dear Soccer,

I hope you're doing well.

As mentioned earlier, self-exclusion is intended to help prevent gambling addiction. If you requested it for the reasons stated above, the casino may not proceed with self-exclusion. Instead, they might only block your account, allowing you to reopen it at any time by either contacting them or logging in again.

If you are not experiencing any gambling-related issues, my recommendation would be to simply refrain from playing, as most casinos automatically close inactive accounts after an extended period.

Please let me know if there is anything else we can assist you with.

Best regards,

Nick

Dear soccer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.