7Slots Casino - プレイヤーは複数のアカウントを使用していると非難されている。

Dear alidaas517,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please explain what you mean by 'other account' in your initial explanation? Have you registered more than one player's accounts?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello everyone,

I ask you to provide your profile ID, because at the moment I see 2 accounts with your email address, and both of them are not blocked. If you provide me with your ID, I will be able to look in more detail and see the reason for the blocking and describe the details.

Best regards,

7Slots Casino

I need the exact numbers that make up the ID on our website.

Hello everyone,

Upon checking I see that you have as many as 3 accounts on our site (2 of which you last visited simultaneously on March 13), which is contrary to clause 5.5 terms & conditions. These rules are described on the site and are freely available. In case of violation of the site rules we have the right to block you and cancel your winnings. I am very sorry, but if one additional account could have been created by accident, then creating a third - this is an intentional action. Due to this we cannot unblock your account, I am very sorry

Thanks for your reply and explanation to both parties.

Dear alidaas517,

Please understand that registering multiple accounts is prohibited in most online casinos. The consequences for breaching this rule are account closure and balance confiscation.

• Could you please explain whether you were actively using the other accounts?
• Have you accepted and played with bonuses on all three accounts?

Hello everyone!

This is not entirely true information. There was no activity on account 40147482, on account 28684040 - there were only deposits of 16336 lira and 3300 lira withdrawn. Moreover, activity on this account was in early March. On account 40143924 - deposits of 22468 lira, 16800 lira withdrawn. Both active accounts were used in March. We do not warn users if they violate the rules of our site.

If you have not read them or have deliberately violated them, it is not our fault. In such cases, the account is blocked and it is no longer possible to use it. However, account 28684040 is still active and you can use it if you want to continue playing.

Hello everyone.

Using more than one account is prohibited by clause 5.5 of our site's rules. The rules are publicly available, before creating multiple accounts it is necessary to familiarize yourself with them in order to avoid getting into such a situation. You call us scammers, but your actions are considered fraudulent. We have the right to cancel any winnings in case of violation of the rules of our site. This system works in any casino, if you create a multi-account - you get a block without refund, unfortunately. If the other two accounts were inactive and created a long time ago, this would not be a reason for blocking, but since you actively used two accounts, this is a violation.

Thanks for the replies and discussion on the topic.

We believe that the deliberate creation of multiple accounts is a clear breach of the casino's rules.

Dear alidaas517,

Please be aware that if you create other accounts in the future in this casino or have other accounts the casino hasn't yet found, the casino will confiscate any winnings when they find out.

I recommend you abandon the practice of registering multiple accounts because most casinos prohibit you from doing so, and you might face similar issues in other online casinos for similar behaviour.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.