A Big Candy Casino - ボーナス条件によりプレイヤーの引き出しが遅れます。

Cant make a deposit with visa card so i can take out my 100 bucks

Hi Patrik! Thank you for contacting our Live Chat Support. My name is Trixie and I'd be happy to assist you.

Give me a moment to check your account. Please hold

Thank you for holding.

Yes

I'm sorry but you are not eligible for withdrawal due to multiple free bonuses in a row.

Haha okey? But i did Wrangel it 900

so what can i do?

9000

We can find you a really nice deposit bonus to go along with your first deposit.

The winnings from that after completing the playthrough will be withdrawable.

Naa i dont think so

As for the balance on your account, we can clear the balance or continue playing with it for fun.

You dont have so god res on internet so this just provs it. See ya!

I understand you are upset over not being eligible for withdrawal; I would be too, if I were in your position.

Dear Assds,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of A Big Candy Casino, and this is what I found:

Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus.

• Could you please send me a screenshot of your bonus history from your casino profile?
• Have you redeemed multiple free bonuses without making a deposit in between?
• Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika