Afun Casino - ボーナス引き換え後、プレイヤーのアカウントは閉鎖されました。

The casino claims they closed my account due to inappropriate gaming, even though I only played with some free spins they provided. However, they did not block my account until I redeemed a referral bonus of 300 MX. When I attempted to withdraw it, they blocked my account. I've learned from referral groups that they block almost everyone who redeems that referral bonus. Could you help me unlock my casino account so they honor the promotions they offer?

El casino menciona que cerró mi cuenta por juego inapropiado cuando yo no he jugado en el casino más que unos giros gratis que ellos mismos me dieron, pero no la bloquearon si no hasta que desbloquee un bono por referir de 300 mx e intente retirarlo ahí hicieron el bloqueo de mi cuenta y se por grupos de referidos que bloquean a casi todos los que desbloquean ese bono por referir, podrían ayudarme a desbloquear mi cuenta de casino, para que cumplan con las promociones que ofrecen

Dear angelescar16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Did you fulfill the wagering requirements of the referral bonus?

Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika