Alf Casino - プレイヤーのデポジットが届きませんでした。

Deposit 25, but the account was not credited.

I've been trying to chat for 1 hour, but in a long queue

Hab 25 einbezahlt, wurde Konto aber nicht gutgeschrieben.

Seit 1 Std versuche ich es mit Chat, aber in ewiger Warteschlange

Dear Gerlinde,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. When did you deposit into the casino? What payment method did you use for deposit? Did you contact the casino with this issue? If yes, what did they respond? Also please send me any relevant communication and proof regarding this issue to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

Dear Gerlinde,

Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected.