Alienbet Casino - 選手の退場が遅れています。

I'm 3 weeks with withdrawal pending! without any response! I contacted them several times by email and they never replied!

chat about 15x the answer is always the same, it has no information on why my withdrawal was not completed!

I do not recommend this casino to anyone, HORRIBLE!

estou a 3 semanas com saque pendente! sem nenhuma resposta! ja entrei em contato diversas vezes por email nunca me respoderam!

chat umas 15x a resposta sempre e a mesma nao tem informaçoes do porque meu saque nao foi concluido!

não indico esse cassino pra ninguem , HORRIVEL!

Dear rayanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Alienbet Casino.

Please allow me to ask you a few questions so I can understand the situation properly. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Veronika 

account has been verified,

first serve,

Accumulated earnings with real balance!

conta foi verificada,

primeiro saque,

Ganhos acumulados com saldo real!

Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Alternatively, you may post it here.

Dear rayanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.