Alienbet Casino - 選手の退場が遅れています。

This casino doesn't pay out withdrawals!! I made a withdrawal and it still hasn't gone through, it just stays in processing.....

Esse cassino não paga os levantamentos!! Fiz um saque até hoje não caiu só fica em processamento.....

Dear Bruxxo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

Could you kindly advise when exactly you submitted your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear Bruxxo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.