All Jackpots Casino - プレイヤーのデポジットは入金されませんでした。

Dear

Since the 21st, I've been sending emails arguing that my money has not yet been deposited. I've sent emails regarding this but still nothing, and I haven't received a response on the issue

Estimado

desde el 21 he mandado correos argumentando que aun no me han depositado mi dinero he enviado correos comentando esto pero aun nada y no he recibido respuesta del tema

Dear marcotorrescaceres,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello, it was not my first deposit,

Hola, no fue mi primer depósito,

Hi marcotorrescaceres,

I do apologize, but is this your payment receipt? It seems to be a screenshot of your cashier history from a completely different casino.

Could you please elaborate?

Thank you.

Hello, that's right, it's a screenshot since they never sent me anything commenting on the transfer

Hola, así es es una captura ya que nunca me enviaron nada comentando la transferencia

And referring to your question, what casino is it? I don't understand dear?

Y refiriendo a su pregunta de que casino es ? No entiendo estimado ?

Hi marcotorrescaceres,

You submitted this complaint under All Jackpots Casino but the screenshot appears from Jackpot City Casino.

Thank you.

Dear marcotorrescaceres,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks, but I still have the same problem

Gracias, pero aun sigo con el mismo pro lema

Hi marcotorrescaceres,

You submitted this complaint under All Jackpots Casino, yet the screenshot is from Jackpot City Casino.

• Could you please clarify where you made your deposit and provide a payment receipt for your deposit to petronela.k@casino.guru as soon as possible?

Thank you.

Dear marcotorrescaceres,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.