All Slots Casino - プレイヤーの撤退が遅れています。

Dear Guru

I won on allslots 3540€ on the 19th Sep and not been paid it. The only replies i get when i chase for payment is the following via email and on the chat:

We have received feedback from the Operations team who has advised that the withdrawal is currently under review by Management.

Once their review has concluded, feedback will be provided to you via email accordingly 

Dear gunneral,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me the exact link or a screenshot of the bonus along with its terms and conditions.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No never not with any bonus.

But it's so difficult to reach them.

Thank you very much, gunneral, for your reply. I’m afraid we've reached a stage where I’m not able to help you any more with this case. Unfortunately, casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

Therefore, we recommend players contact the Licensing Authority directly and use this complaint as a reference. You can file an official complaint using the casino's official ADR through the following link https://ecogra.org/alternative-dispute-resolution/. 

I wish we could be of more help, sadly, there’s not much we can do for you in this matter. Please let us know how you wish to proceed and if you need any assistance when filing an official complaint. Thank you for your understanding.