America777 Casino - エラーのため、プレイヤーのアカウントがブロックされました。

Dear djavancorreafinger,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with America777 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? Could you please share a screenshot of the error you encounter when trying to log in?
• Was there any bonus balance (from bonuses and promotions) on your account?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

*Could you tell me how long you've been playing at the casino and when exactly your account was blocked?

- I created the account on 21/09/202, but I was playing for a month on average (I didn't use cryptocurrency before). On 19/12/2024 it was blocked.

*How did you know your account was blocked? Could you share a screenshot of the error you encountered when trying to log in?

-I was online at the casino when I tried to log in to a game and got an error, then refreshed the page and logged out. Then I tried to log in and couldn't.

When I confirmed my login I got the message. "Oops ... Your credentials do not match or Records.

*Was there a bonus balance (from bonuses and promotions) in your account?

At the moment the balance came from a deposit.

- no

*Could you share with me your communication with the casino?

-Yes, I'll email you.

Send emails or chat transcripts to my email at or post screenshots here.

- ok. Thank you very much for your attention.

*Você poderia informar por quanto tempo você foi jogador do cassino e quando exatamente sua conta foi bloqueada?

- criei a conta dia 21/09/202, porém estava jogando faz um mês em média (antes não usava criptomoeda). Dia 19/12/2024 foi bloqueada.

*Como você soube que sua conta foi bloqueada? Você poderia compartilhar uma captura de tela do erro que você encontrou ao tentar fazer login?

-Eu estava online no cassino quando ao tentar entrar em um jogo deu um erro, logo atualizei a página deslogou. Já no momento tentei entrar e não consegui.

Ao confirmar o loguin vem a mensagem. "Oops ... Thes credentials do not match ou Records.

*Havia algum saldo de bônus (de bônus e promoções) na sua conta?

No momento o saldo veio de um depósito.

- não

*Você poderia compartilhar comigo sua comunicação com o cassino?

-Sim, vou lhe no e-mail.

Envie e-mails ou transcrições de bate-papo para meu e-mail em tomas@casino.guru , ou poste capturas de tela aqui.

- ok. Muito obrigado pela atenção meu nobre, lhe agradeço muito.

All ok, all sorted!

Thank you all and a happy new year to you all!

att. Djavan

Tudo ok, tudo resolvido!

Obrigado a todos e um ótimo e feliz ano novo a todos!

att. Djavan

Dear djavancorreafinger,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru