こんにちは、私の名前は Cirlei **** です。Amerio に登録してから約 6 か月になります。まだ数回しかプレイしていませんが、これまでのところ常に成功しています。
その間に、私は約 7 回の入金と約 5 回の出金を行っており、金額は 200 レアルから 600 レアルの間です。
約 20 日前、私が勝ったボーナス ラウンドの真っ最中に停電して接続が切れてしまいました (嵐のせいでした)。翌日に戻ってきましたが、ラウンドは続かず、その後残高も増えませんでした (サポートに報告しました)。
そしてその瞬間から、私がプレイしたすべてのボーナスラウンドの最後にエラーが発生し、賞金が残高に追加されませんでした。私はとても悲しかったのですが、それでもプレイを続け、発生したエラーを記録し、スクリーンショットを撮り始めました。
2024年10月26日、アカウントにログインすると、1万300レアルがありました。その時、私はすでに後半のボーナスラウンドのエラーがすべて発生したと想像していました。
出金をリクエストしたところ、30分も経たないうちに警告なしにアカウントがブロックされました。
不正行為の疑いでブロックされたと知るまで、私は苦しみました。理由すら教えてくれなかったのが、とても奇妙に思えました。
彼らは私に1か月待つように言いました。それは単に時間を稼ぐためだと思います。彼らはそれを自分たちのものにするつもりだと思います。彼らの行動は非常に奇妙でした。システムに問題があったとしても、私は責められません。
Hello, my name is Cirlei ****. I've been registered with Amerio for about 6 months now. I've only played a few times, but so far I've always been successful.
In that time I've made about 7 deposits and about 5 withdrawals with considerable amounts, between (200 and 600 reais).
About 20 days ago, right in the middle of the bonus rounds I won, the power went out and I lost the connection (it was due to a storm), I ended up coming back the next day and the rounds didn't continue and the balance didn't go up after that (I reported it to support).
And from that moment on, every bonus round I took gave an error at the end and didn't add the winnings to my balance. I was very sad but despite this I continued playing and started recording and taking screenshots of the errors that happened.
On October 26, 2024, I logged into my account and had ten thousand three hundred reais. At the time, I already imagined that all the errors from the late bonus rounds had come up.
I requested a withdrawal and in a matter of 30 minutes they blocked my account without warning.
I suffered until I found out that they had blocked it because of suspected cheating. I found it very strange that they hadn't even given me a reason.
They asked me to wait a month. I think it's just to buy them time. I think they're going to keep it for themselves, it was very strange how they acted, if there was a problem with the system, I'm not to blame.
Olá tudo bem, me chamo Cirlei ****. Faz uns 6 meses que tenho cadastro no Amerio, joguei pouco, mas até então sempre deu tudo .
Nesse período realizei uns 7 depósito e uns 5 saques com valores considerável, entre(200 e 600 reais.
Faz uns 20 dias que bem no meio das rodadas bônus que ganhei a luz saiu e perdi a conexão (foi devido a um temporal), acabei voltando no outro dia e não seguiu as rodadas e não subiu o saldo, depois daquele instante ( relatei ao suporte).
E daquele momento todas rodadas bônus que eu pegada dava um erro no final e não entrava os ganhos pro meu saldo. Fiquei bem triste mas apesar disso continuei jogando e comecei gravar e tirar print dos erros que acontecia.
No último dia 26/10/2024 entrei na conta tinha dez mil e trezentos reais. No momento já imaginei que veio todos erros das rodadas bônus atrasado.
Solicitei o saque, em questão de 30 minutos bloquearam minha conta sem avisar.
Eu sofri até descobrir que eles bloquearam por suspeita de trapaça, achei bem estranho não terem se quer me avisado um motivo.
Pediram pra aguardar um mês. Acredito que seja só pra eles ganhar tempo. Acredito que eles vão segurar pra eles, foi muito estranho como agiram, se deu algum problema nos sistema, eu não tenho culpa.
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