Amerio Casino - プレイヤーはアカウントの確認を完了できません。

I am UNABLE to verify my account.

They just won't accept my selfie + ID.

I have sent it by email, as requested on live chat, I have also sent a VIDEO but it seems not to be a proof that this is actually me.

I already have a high VIP level and am unable to use any of its features because *I can't get verified!!!!!*

I have also sent photographs that I have used for verification on other casinos and were accepted - but their standards seems to be SO MUCH HIGH!!!

My phone is not good enough to take pictures with the quality they seem to require and I have no idea of what else I can do.

Dear robertafreitas90,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that the casino verified all your identity documents except for the selfie with your ID?

Have you made sure that your photograph fulfils all the necessary requirements for successful verification?

• The photo should be clear and of high quality, taken in good, natural light.
• The document's information should be clearly visible.
• Your face should be fully visible and not covered by the document.

When was the last time you communicated with the casino regarding your verification? When was the last time you uploaded your photo for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I have event sent a vídeo by email. I am unable to take better selfies. Took it on different days, angles, lightnings....

Other casinos accepted it without problems but I just cant get any photo accepted.

Here are some

The issue with these photos is that the text on your ID is not clear, making it impossible to read. Have you attempted to take a photograph where you move the ID slightly further away from the camera? This may help sharpen the text and improve readability.

Dear robertafreitas90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.