Amok Casino - 選手の退会が遅れました。

Hi, I won a relatively large sum at Amokcasino on 10/23/22. The payout status was completed on the same day and I have until today 10/31/22. never got my money I contacted support and they want my bank statement for that period. I think that's cheek. What else can I do?

Hí ich hab bei Amokcasino ám 23.10.22.ein relatív grosse Summe gewonnen. Das Auszahlungsstatus wurde ám gleiche Tag abgeschlossen,und ich habe bis heute 31.10.22. Mein Geld nie bekommen. Ich habe kontaktiert mit dem Support und die verlangen von mir mein Kontoauszug fur diese Period. Ich finde das ist Frechkeit. Was kan ich noch tun?

Dear Szeva67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Hello, I got my money.

Helló, ich habe mein Geld bekommen.

Awesome news, Szeva67. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.