AmunRa Casino - プレイヤーのアカウントアクセスがブロックされました。

I have been depositing and playing a lot, and during one game, I participated in a prize game. I ranked first by scoring over 1500 points while the others were below 500 points. I was genuinely far ahead and really excited, but now I suddenly can't log in anymore 😣 It's as if they are doing this on purpose because they saw that.

When I try to log in, it always says 'Incorrect username or password', which isn't true because I was always able to log in before, and now suddenly I can't 🫣

Please help me 😔

Habe die ganze Zeit eingezahlt und viel gespielt und bei einem Spiel habe ich bei so ein Gewinnspiel wären des Spiel mit gespielt und da bin ich auf dem ersten Platz habe über 1500 Punkte erreicht und die andern sind unter 500 Punkte bin wirklich mit Abstand die höchste und habe mich echt gefreut und jetzt kann ich mich auf einmal nicht mehr einloggen 😣 als ob die das jetzt extra machen weil die das gesehen haben

wenn ich mich anmelde wird immer gesagt Falscher Benutzername oder Passwort und das stimmt konnte mich immer anmelden und jetzt Auf einmal nicht mehr🫣

bitte helfen sie mir 😔

Dear Nikab,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did you make a deposit to join the prize game?
• Have you ever participated in a casino prize game before?
• Could you please share your communication with the casino regarding the account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Everything is fine, I was able to log in again 🫣 I want to close the case 😊 thank you very much

Alles gut konnte mich wieder einloggen 🫣 möchte den Fall schließen 😊 vielen Dank

Dear Nikab,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru