AmunRa Casino - プレイヤーの出金リクエストはキャンセルされました。

Hello, today my withdrawal was cancelled and I haven't received any money. Despite reaching out multiple times, I've still not received an answer. I've read many negative things about this casino, especially regarding withdrawals above 2000€. Now, it seems even with withdrawals of 500€, they don't send any money.

(I've already done everything I could, I hope you can help me) I requested another withdrawal but I'm tired of having nothing but problems with this casino. Oddly enough, they cancel it on Thursday so that I have to wait through Saturday and Sunday.

salve oggi mi è stato annullato il prelievo e non mi hanno dato i soldi, contattato e ri contattato non mi hanno ancora risposto, ho già letto molte cose negative su questo casino ma sempre di importi superiori ai 2000€ leggevo mo pure coi prelevi da 500 non mandano soldi.

(ho già fatto tutto ciò che potevo fare spero riusciate ad aiutarmi) ne ho richiesto unaltro ma sono stanco solo problemi da questo casino e stranamente me lo annullano di giovedì così che sabato e domenica devo aspettare ancora

Hello skuk181,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

hi, regarding the €2000 factor, I meant to have read things similar to what happens to me but always higher than €2000, my problem is €500, my account is not verified but in the "verification" section it says that my account is not it needs verification, the money is real I haven't used the bonus, the latest emails with the casino show that they are not made by real people because I was asking why they canceled my withdrawal after telling me "everything is fine" and the answers were relevant only to the withdrawal that I asked again afterwards (since they canceled the first one I asked for another immediately after), the answers always "wait 3/5 days", it is my first withdrawal request but it seems very strange to me that everyone have this problem and it can be solved just by writing here, I can't use the live chat, it only makes me connect with the bot (which never answers 1 single question well)

salve sul fattore 2000€ intendevo di aver letto cose simili a ciò che mi succede ma superiori sempre ai 2000, il mio problema è di 500€ il mio account non è verificato ma sulla sezione "verifica" c’è scritto che il mio account non ha bisogno di verifiche, i soldi sono veri non ho usato bonus, le ultime mail col casinò si vede che non sono fatte da persone vere perché chiedevo come mai mi avessero annullato il prelievo dopo avermi detto "è tutto aposto" e le risposte erano inerenti solo al prelievo che ho chiesto di nuovo dopo (dato che il primo me lhanno annullato ne ho chiesto unaltro subito dopo), le risposte sempre "aspetta 3/5 giorni", è la mia prima richiesta di prelievo ma mi sembra molto strano che tutti abbiano sto problema e venga risolto solo scrivendo qua, la live chat non posso usarla mi fa connettere solo col bot (che non risponde mai a 1 singola domanda bene)

every day since I asked for the withdrawal I sent emails asking if documents were needed and if everything was fine, the replies "we are happy to tell you that everything is progressing well, wait 3/5 days..." and in the end nothing

ogni giorno da quando ho chiesto il prelievo mandavo e-mail chiedendo se servivano documenti e se andava tutto bene le risposte "siamo felici di dirti che sta procedendo tutto bene aspetta 3/5 giorni……." e alla fine niente

Hello skuk181,

If the withdrawal is currently pending, please be sure to wait at least 14 days for the money to arrive. Let us know in case of any changed or update.

Regards,

Nick

ok but you can keep this request open (there chat with you)

va bene ma si può tenere questa richiesta aperta ( là chat con voi)

they canceled my withdrawal again it was 18 days after the first withdrawal that they canceled 3 withdrawals I requested that they all be canceled (and each time they told me that everything was being processed perfectly)

mi hanno annullato ancora il prelievo sono passati 18 giorni dal primo prelievo che mi hanno annullato 3 prelievi ho richiesto annullati tutti (e ogni volta mi hanno detto che era tutto perfettamente in fase di elaborazione)

Thank you skuk181 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi skuk181,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear AmunRa Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what were the reasons for canceling withdrawal requests? Does the player need to verify their account first?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

they canceled another withdrawal, I requested another one (I'm on my 5th/6th withdrawal and they canceled them all)

mi hanno annullato un’altro prelievo, ne ho richiesto un’altro(sono al 5/6 prelievo e me li hanno annullati tutti)

they told me yesterday to change the withdrawal method, now they have to make me a bank transfer, I'll keep you updated

mi hanno detto ieri di cambiare metodo di prelievo ora mi devono fare un bonifico bancario vi tengo aggiornati

Thank you for the updates, skuk181.

It's a shame that they don't respond

è una vergogna il fatto che non rispondano

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

case resolved I received the money (after 1 month but at least I received it)

caso risolto ho ricevuto i soldi (dopo 1 mese ma almeno li ho ricevuti)

That's a great news skuk181, I'm glad to hear that your issue has been finally resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru