AmunRa Casino - プレイヤーの引き出しが遅れ、賞金の一部が消えました。

This casino is just one big scam. They dont payout your money, I won 4000 euro and wanted to cashout but they asked me to cashout only 200 a week. They try everything to screw you over and over. Very bad support, they just don’t help you and they don’t provide transparency, I’ve asked for my betting history for weeks but they just dont provide

it! Also 3 deposits were frozen for 2 weeks and they dont even update you on the status and still waiting now months later. Also now miney dissapeared from my account without any reason and they just dont solve the problem.

one big scam and never play here! Unbelievable

Dear Rikkert,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm you obtained your winnings using only your real funds, or you claimed a bonus too? If you claimed any bonus, please specify which offer you activated (I would like to read the Bonus T&Cs).

Also, how much money has disappeared from your account and when exactly?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. (Or you can post it here).

Looking forward to hearing from you.

Best regards,

Kristina

Dear Rikkert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.